Privacy policy

 Privacy Policy for Glitch Aura
Effective Date: 01/05/2025

Glitch Aura ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website, https://www.glitchaura.com, especially in the context of Cash on Delivery (COD) orders.

1. Information We Collect

a. Personal Information

When you place an order on our website, we collect the following information to process and deliver your order:

  • Full name
  • Shipping address
  • Email address
  • Phone number
  • Order details (products, quantities, preferences)

We do not collect or store credit card or other online payment information, as we only offer Cash on Delivery (COD) as a payment option.

b. Automatically Collected Information

We also collect limited technical data automatically when you browse our site:

  • IP address
  • Browser type
  • Pages visited
  • Time and date of access
  • Device type and general location

We use cookies and analytics tools to help improve our website and understand visitor behavior (see Section 3).

2. How We Use Your Information

We use the information collected to:

  • Process and deliver your COD orders
  • Provide customer support and order status updates
  • Improve our website and services
  • Send occasional promotional offers (if you've opted in)
  • Prevent fraud or misuse of our platform

3. Cookies and Analytics

We use cookies and similar technologies to:

  • Maintain your cart and session data
  • Improve website performance and usability
  • Analyze user behavior for internal insights

We may use third-party analytics services like Google Analytics. These services have their own privacy policies and data-handling practices.

4. Sharing Your Information

We do not sell or rent your personal data. We may share limited information with:

  • Delivery and courier partners, to complete COD order fulfillment
  • Service providers (e.g., hosting, email platforms) that help us operate the website
  • Authorities, if legally required to comply with law enforcement or fraud investigations

5. Payment Information

We only accept Cash on Delivery (COD). As such:

  • You do not need to enter any online payment information on our website.
  • We will collect your shipping and contact details to arrange payment and delivery.
  • Payment is made in cash directly to the courier at the time of delivery.

6. Data Retention

We keep your order and contact information for our records unless you request deletion. This helps with order history, returns, and customer support. Some data may be retained to comply with legal and tax obligations.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates
  • Request deletion of your data
  • Opt out of marketing communications

You can contact us at [your email address] to make any of these requests.

8. Children’s Privacy

Our website is not intended for use by children under 13 (or under 16 in the EU). We do not knowingly collect data from children. If we learn that we have, we will delete it promptly.

9. Data Security

We implement safeguards such as encryption, secure servers, and limited access to personal data. While no system is 100% secure, we take steps to protect your information.

10. International Users

By using our website from outside [your country], you understand that your data may be transferred to and processed in [your country], where our operations and servers are located.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the new effective date.

12. Contact Us

For any questions, concerns, or privacy-related requests, please contact:

Glitch Aura
📧 Email: Glitchaura2025@gmail.com

🌐 Website: https://www.glitchaura.com